1. Scope of the Exchange Policy
This Exchange Policy applies to all orders for furniture, home products, and related accessories sold through the Chromavintagellc online store to consumers in the United States.
Applicable taxes are included in the displayed order total where required.
2. 14-Day Exchange Period
Consumers may submit an exchange request within 14 days after receiving the product, without providing a reason.
The request must be submitted within the stated period. After this period, the request will no longer be accepted.
3. Conditions for Exchange
To qualify for an exchange, the product must meet the following conditions:
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The product must be complete and in new condition
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The product must show no damage or signs of use
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The product must include the original packaging, accessories, and manuals
If these conditions are not met, the exchange request may be refused.
4. Exchange Request Procedure
To request an exchange, please contact customer service through:
Email: info@chromavintagellc.com
Phone: +1 (904) 422-1666
Please provide:
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Order number
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Product name
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Contact information
If necessary, customer service may request photos of the product for assessment.
5. Exchange Confirmation
After receiving the request, Chromavintagellc will review it.
The customer will generally receive a response within 24 hours with confirmation of approval and further instructions.
6. Return Address for Exchanges
After approval, the product should be returned to:
CHROMA VINTAGE LLC
9961 E BROADVIEW DRIVE
BAY HARBOR ISLANDS, FL 33154
United States
Customers are advised to include the order information inside the package for identification.
7. Shipping Costs
If the exchange request is approved, the standard shipping costs for the exchange will be covered by Chromavintagellc.
The customer does not need to pay standard return or exchange shipping costs.
8. Product Inspection
After receiving the returned product, we will inspect:
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Condition of the product
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Integrity of the packaging
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Presence of accessories
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Compliance with the exchange conditions
This inspection supports the proper processing of the exchange request.
9. Exchange Processing Time
If the product meets the applicable conditions, the replacement product will generally be shipped within 2 business days after inspection.
During busy periods, processing may take slightly longer.
10. Non-Compliant Products
If the product does not meet the exchange conditions, Chromavintagellc will contact the customer to discuss an appropriate solution.
11. Customer Service
For questions regarding the exchange procedure, please contact Chromavintagellc:
Email: info@chromavintagellc.com
Phone: +1 (904) 422-1666
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.
12. Business Information
This website is owned by CHROMA VINTAGE LLC
Company Name: CHROMA VINTAGE LLC
Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States
EIN: 85-2650925
Phone: +1 (904) 422-1666
Email: info@chromavintagellc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.