1. Scope of Application
This policy applies to all orders for furniture, home products, and related accessories placed through the Chromavintagellc website by consumers in the United States, with delivery within the United States.
This document describes the terms and procedures for order cancellations and refunds, with the aim of providing transparency and clear information to consumers.
Applicable taxes are included in the displayed order total where required.
2. Cancellation Conditions
The customer may cancel an order as long as it has not yet been shipped.
If the order is already in the packaging stage or has already been shipped, it can no longer be canceled directly, and the Return Policy must be followed.
A cancellation can only be requested when the order status allows cancellation.
3. Cancellation Procedure
To cancel an order, please contact customer service through:
Email: info@chromavintagellc.com
Phone: +1 (904) 422-1666
Please provide:
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Order number
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Contact information, such as email address or phone number
Customer service will confirm the order status within 24 hours and inform you of the further processing steps.
For orders that have not yet been shipped, the cancellation will be processed after confirmation.
4. Shipped Orders
If an order has already been packaged or shipped, it can no longer be canceled directly.
The customer may return the product after receipt in accordance with the 14-day Return Policy.
Where applicable, a prepaid return label will be provided to facilitate the return process.
Returned products must be sent back in their original condition, including:
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Unused
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Original packaging intact
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All accessories included
5. Refund Process
For successfully canceled orders, the amount will be refunded through the original payment method.
The refund process consists of:
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Cancellation confirmation
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Financial processing
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Initiation of the refund
The refund will be initiated within 2 business days after cancellation is confirmed.
For returned orders, the refund will be processed within 2 business days after the returned product is received and inspected.
Where applicable, the refund will include the eligible amount paid for the returned product and applicable taxes included in the original order, subject to the terms of the applicable return policy.
6. Important Notes
Chromavintagellc reserves the right to review cancellation requests based on the current order status.
The customer is responsible for providing accurate contact information to ensure proper communication.
Customers are advised to keep all emails and communications related to cancellations or returns for future reference.
7. Customer Service
For questions regarding cancellations or refunds, please contact Chromavintagellc:
This website is owned by CHROMA VINTAGE LLC
Company Name: CHROMA VINTAGE LLC
Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States
EIN: 85-2650925
Phone: +1 (904) 422-1666
Email: info@chromavintagellc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)
Please contact us via email; we will respond within 24 hours.