Terms of service
1. Scope of the Terms of Use
These Terms of Use apply to all services offered through the Chromavintagellc website to consumers in the United States, including browsing products, placing orders, making payments, delivery, returns, exchanges, and after-sales service for furniture, home products, and related accessories.
By using this website, the user acknowledges that they have read and accepted these terms.
2. Business Information
This website is owned and operated by CHROMA VINTAGE LLC.
Business Information
Company Name: CHROMA VINTAGE LLC
Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States
EIN: 85-2650925
Phone: +1 (904) 422-1666
Email: info@chromavintagellc.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).
Please contact us via email; we will respond within 24 hours.
3. Product Information
This website offers furniture, home products, and related accessories.
We make reasonable efforts to ensure that product information, including images, descriptions, dimensions, colors, and materials, is current and accurate. Minor differences may occur due to display settings, manufacturing batches, or product variations, and the delivered product may differ slightly from how it appears on the website.
4. Prices and Taxes for the U.S. Market
All prices are displayed in U.S. dollars (USD) and apply to the U.S. market.
Applicable taxes are included in the order total where required.
Before completing the purchase, customers can review the total order amount, including applicable taxes and shipping charges, where applicable.
5. Payment Methods
To support secure transactions, this website accepts the following payment methods:
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Visa
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MasterCard
Customer payment transactions may be processed by external payment service providers. Payment information is handled through the applicable payment processing system, and we do not store complete payment card details on our website.
6. Order Confirmation and Processing Time
After successful payment, the order will be processed through the following steps:
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Order confirmation
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Inventory verification
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Product preparation
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Packaging and shipment
The standard processing time is 1–3 business days (excluding weekends and holidays).
7. Delivery and Logistics
Chromavintagellc delivers throughout the United States.
Our logistics partners include:
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FedEx
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UPS
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DHL
After shipment, customers will receive a tracking number to monitor the delivery status.
8. 14-Day Return Policy
Customers may request a return within 14 days after receiving the product, subject to the conditions and procedures set out in our return policy.
Returns must be processed according to the applicable Return Policy published on the website.
9. 14-Day Exchange Policy
If a customer needs to exchange a product, an exchange request may be submitted within 14 days after receipt, subject to the applicable exchange conditions.
Our customer service team will provide further instructions. Exchanges are processed according to the applicable Exchange Policy published on the website.
10. Conditions for Returns and Exchanges
Returned or exchanged products must meet the following conditions:
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Unused
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In resalable condition
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Product packaging is intact and not damaged
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Includes applicable accessories and manuals
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No damage caused by the customer or user
Additional conditions may apply according to the applicable return or exchange policy.
11. 2-Year Product Warranty
Products are covered by a 2-year warranty against applicable material and manufacturing defects, subject to the terms and conditions of the applicable warranty policy.
This warranty does not apply to:
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Damage caused by improper use
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Unauthorized modifications
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Normal wear and tear
Customers should contact customer service if they believe a product has a material or manufacturing defect covered by the applicable warranty.
12. Privacy and Data Protection
Chromavintagellc processes personal information in accordance with applicable U.S. privacy and data protection requirements.
Information collected or processed may include:
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Name
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Contact information
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Address
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Order information
Depending on applicable law, users may have rights relating to access, correction, deletion, restriction of processing, objection, or other rights concerning their personal information.
Our website uses HTTPS encryption technology to help protect transactions and user information. Payment processing may be handled by external payment service providers using applicable payment security measures.
13. Intellectual Property and Updates to the Terms
All content on this website, including text, images, trademarks, and designs, is owned by CHROMA VINTAGE LLC or used with applicable rights.
Without prior permission, users may not copy, distribute, reproduce, or commercially use website content except where permitted by applicable law.
The company reserves the right to modify these Terms of Use when necessary. The most recent version becomes effective when published on the website.
14. User Rights
Users may have certain rights under applicable U.S. federal and state laws regarding their personal information, consumer transactions, returns, refunds, warranties, and other applicable consumer protections.
Where applicable, users may exercise privacy-related rights by contacting our customer service team.
Requests concerning these rights can be submitted using the contact information provided on this website.
15. Limitation of Liability
Chromavintagellc provides products and services in accordance with applicable laws and regulations.
We are not responsible for delays or temporary interruptions caused by circumstances beyond our reasonable control, including but not limited to shipping delays, carrier disruptions, technical failures, network problems, force majeure events, or failures of external service providers.
In such circumstances, we will make reasonable efforts to assist customers and seek appropriate solutions.
These Terms of Use do not limit or exclude any consumer rights that cannot legally be limited or excluded under applicable U.S. federal or state law, including applicable rights relating to delivery, warranties, returns, refunds, and consumer protection.
16. Governing Law and Disputes
These Terms of Use and the services provided through this website are governed by the applicable laws of the United States and the applicable laws of the relevant state, without limiting any consumer protections that cannot legally be waived.
Disputes will initially be addressed through communication between the customer and CHROMA VINTAGE LLC in an effort to reach a reasonable resolution.
If a dispute cannot be resolved through direct communication, it may be submitted to a court or other competent authority with jurisdiction under applicable law.
17. Changes to the Terms of Use
These Terms of Use may be updated due to legal, operational, or technical changes.
The most recent version will be published on the website and will become effective on the date of publication.
Customers are encouraged to review the website periodically for the most current information.