Shipping policy

 

1. Scope of the Shipping Policy

This shipping policy applies to all orders for furniture, home products, and related accessories placed and processed through the online store Chromavintagellc by consumers in the United States.

This policy describes the rules for order processing, transportation, and delivery, and clarifies the customer's rights and responsibilities during the purchasing process.

2. Shipping Area

We deliver throughout the United States, including both major cities and rural areas.

We work with established logistics providers to support the safe and timely delivery of orders.

3. Order Processing Time

After payment confirmation, orders are processed within 1–3 business days (excluding weekends and holidays).

The processing procedure includes:

  • Inventory verification

  • Product preparation and packaging

  • Handover to the shipping carrier

4. Delivery Time

After processing, orders are generally delivered within 4–7 business days.

The exact delivery time depends on the delivery address and the logistics service provider.

Delivery may take longer during holidays or peak periods.

5. Shipping Cost Policy

  • Orders ≥ $120: Free shipping

  • Orders < $120: $10 shipping fee

The shipping fee includes standard order processing and delivery costs.

Applicable taxes are included in the order total where required.

6. Delivery and Logistics

Chromavintagellc delivers throughout the United States.

Our logistics partners include:

  • FedEx

  • UPS

  • DHL

After the order is shipped, the customer will receive a tracking number to monitor the delivery status.

7. Delivery Methods

Depending on the type of order and logistics arrangements, the following delivery methods may be available:

  • Home delivery

  • Pickup at a designated pickup location or parcel locker, where available

  • Standard courier delivery

8. Receipt and Inspection

Upon delivery, customers should check:

  • Whether the package is intact

  • Whether the correct quantity of products has been delivered

  • Whether there is any visible transportation damage

If visible damage is found, customers are advised to refuse the package where possible and take photographs as evidence for further processing.

9. Liability

Chromavintagellc and our logistics partners take reasonable measures to support the safe delivery of products.

Delays or loss caused by circumstances beyond reasonable control, such as severe weather conditions or carrier-related disruptions, are handled in accordance with the applicable terms of the relevant logistics service provider.

We recommend that customers check the package condition and the quantity of products upon delivery.

Any discrepancies should be reported to our customer service team promptly so that the issue can be documented and addressed.

10. Customer Service (Delivery Issues)

For questions regarding shipping, delays, or delivery, please contact Chromavintagellc:

This website is owned by CHROMA VINTAGE LLC

Company Name: CHROMA VINTAGE LLC

Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States

EIN: 85-2650925

Phone: +1 (904) 422-1666

Email: info@chromavintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).

Please contact us via email; we will respond within 24 hours.

11. Inspection and Complaints

Customers may report any damage or discrepancies identified upon delivery.

Our customer service team will provide assistance, including instructions for exchanges or returns where applicable.

12. Summary

This shipping policy is designed to provide clear information about delivery, shipping costs, and order processing procedures.

This policy does not limit or exclude any consumer rights that may apply under applicable U.S. laws and regulations.