Refund policy

 

1. Scope of the Return Policy

This Return Policy applies to all orders for furniture, home products, and related accessories purchased through the Chromavintagellc online store by consumers in the United States.

Customers may request a return within 14 days after receiving the product, without providing a reason, subject to the conditions and procedures set out in this policy and applicable U.S. laws.

2. Return Conditions

Returned products must meet the following conditions:

  • The product is complete

  • The product is unused

  • The product is in new condition

  • Includes the original packaging, accessories, manuals, and all related components

Customers are advised to take photos of the product condition before returning it for review and processing.

If the product does not meet the applicable conditions, a full refund may be refused depending on the inspection and assessment.

3. Return Procedure

If you wish to request a return, please contact customer service within 14 days after receiving the product:

Phone: +1 (904) 422-1666

E-mail: info@chromavintagellc.com

Please include the following information in your request:

  • Order number

  • Purchase date

  • Product name

  • Contact information

After receiving the request, customer service will provide return instructions and the applicable next steps.

4. Return Address

The product must be returned to the following address:

CHROMA VINTAGE LLC

9961 E BROADVIEW DRIVE

BAY HARBOR ISLANDS, FL 33154

United States

Customers are advised to include the order number inside the package to support return identification and processing.

5. Return Costs

For returns that meet the applicable conditions, Chromavintagellc will cover the standard return shipping costs.

The customer will not be required to pay standard return shipping costs for a return procedure approved by customer service.

6. Refund Policy

After the returned product is received and inspected, the refund will generally be processed within 2 business days.

The refund will be issued through the original payment method.

The refunded amount includes:

  • Product price, including applicable shipping costs and applicable taxes paid in the original order

Where applicable, applicable taxes included in the original order will be included in the eligible refund amount, subject to the terms of this Return Policy.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank or payment provider.

7. Customer Service

For questions regarding returns, please contact Chromavintagellc:

This website is owned by CHROMA VINTAGE LLC

Company Name: CHROMA VINTAGE LLC

Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States

EIN: 85-2650925

Phone: +1 (904) 422-1666

E-mail: info@chromavintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

8. Policy Updates

This Return Policy may be updated based on changes in applicable laws, operational procedures, or business practices.

The most recent version will be published on the website and will take effect immediately upon publication. Customers are advised to review this page regularly for the latest information.