Lighted cantilever patio umbrella in rust orange fabric with steel frame 250 x 250 x 250cm

1. Scope of the Exchange Policy

This Exchange Policy applies to all orders for furniture, home products, and related accessories sold through the Chromavintagellc online store to consumers in the United States.

Applicable taxes are included in the displayed order total where required.

2. 14-Day Exchange Period

Consumers may submit an exchange request within 14 days after receiving the product, without providing a reason.

The request must be submitted within the stated period. After this period, the request will no longer be accepted.

3. Conditions for Exchange

To qualify for an exchange, the product must meet the following conditions:

• The product must be complete and in new condition

• The product must show no damage or signs of use

• The product must include the original packaging, accessories, and manuals

If these conditions are not met, the exchange request may be refused.

4. Exchange Request Procedure

To request an exchange, please contact customer service through:

Email: info@chromavintagellc.com

Phone: +1 (904) 422-1666

Please provide:

• Order number

• Product name

• Contact information

If necessary, customer service may request photos of the product for assessment.

5. Exchange Confirmation

After receiving the request, Chromavintagellc will review it.

The customer will generally receive a response within 24 hours with confirmation of approval and further instructions.

6. Return Address for Exchanges

After approval, the product should be returned to:

CHROMA VINTAGE LLC

9961 E BROADVIEW DRIVE

BAY HARBOR ISLANDS, FL 33154

United States

Customers are advised to include the order information inside the package for identification.

7. Shipping Costs

If the exchange request is approved, the standard shipping costs for the exchange will be covered by Chromavintagellc.

The customer does not need to pay standard return or exchange shipping costs.

8. Product Inspection

After receiving the returned product, we will inspect:

• Condition of the product

• Integrity of the packaging

• Presence of accessories

• Compliance with the exchange conditions

This inspection supports the proper processing of the exchange request.

9. Exchange Processing Time

If the product meets the applicable conditions, the replacement product will generally be shipped within 2 business days after inspection.

During busy periods, processing may take slightly longer.

10. Non-Compliant Products

If the product does not meet the exchange conditions, Chromavintagellc will contact the customer to discuss an appropriate solution.

11. Customer Service

For questions regarding the exchange procedure, please contact Chromavintagellc:

Email: info@chromavintagellc.com

Phone: +1 (904) 422-1666

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

12. Business Information

This website is owned by CHROMA VINTAGE LLC

Company Name: CHROMA VINTAGE LLC

Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States

EIN: 85-2650925

Phone: +1 (904) 422-1666

Email: info@chromavintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

1. Scope of Application

This policy applies to all orders for furniture, home products, and related accessories placed through the Chromavintagellc website by consumers in the United States, with delivery within the United States.

This document describes the terms and procedures for order cancellations and refunds, with the aim of providing transparency and clear information to consumers.

Applicable taxes are included in the displayed order total where required.

2. Cancellation Conditions

The customer may cancel an order as long as it has not yet been shipped.

If the order is already in the packaging stage or has already been shipped, it can no longer be canceled directly, and the Return Policy must be followed.

A cancellation can only be requested when the order status allows cancellation.

3. Cancellation Procedure

To cancel an order, please contact customer service through:

Email: info@chromavintagellc.com

Phone: +1 (904) 422-1666

Please provide:

• Order number

• Contact information, such as email address or phone number

Customer service will confirm the order status within 24 hours and inform you of the further processing steps.

For orders that have not yet been shipped, the cancellation will be processed after confirmation.

4. Shipped Orders

If an order has already been packaged or shipped, it can no longer be canceled directly.

The customer may return the product after receipt in accordance with the 14-day Return Policy.

Where applicable, a prepaid return label will be provided to facilitate the return process.

Returned products must be sent back in their original condition, including:

• Unused

• Original packaging intact

• All accessories included

5. Refund Process

For successfully canceled orders, the amount will be refunded through the original payment method.

The refund process consists of:

• Cancellation confirmation

• Financial processing

• Initiation of the refund

The refund will be initiated within 2 business days after cancellation is confirmed.

For returned orders, the refund will be processed within 2 business days after the returned product is received and inspected.

Where applicable, the refund will include the eligible amount paid for the returned product and applicable taxes included in the original order, subject to the terms of the applicable return policy.

6. Important Notes

Chromavintagellc reserves the right to review cancellation requests based on the current order status.

The customer is responsible for providing accurate contact information to ensure proper communication.

Customers are advised to keep all emails and communications related to cancellations or returns for future reference.

7. Customer Service

For questions regarding cancellations or refunds, please contact Chromavintagellc:

This website is owned by CHROMA VINTAGE LLC

Company Name: CHROMA VINTAGE LLC

Address: 9961 E BROADVIEW DRIVE, BAY HARBOR ISLANDS, FL 33154, United States

EIN: 85-2650925

Phone: +1 (904) 422-1666

Email: info@chromavintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.